PURCHASES AND RETURNS

Exchange and Returns Policy:

At CoppedAU, we take great care to ensure that all products we offer are authentic and of the highest quality. This is particularly important for rare and hard-to-find shoes that we specialize in. Due to the rarity of our products and the amount of work that goes into the authentication process, we have a strict no return policy in place. However, wherever possible we will always attempt to accommodate the customer for sizing changes provided the item is in a brand new condition.

Each shoe that we offer has been carefully authenticated by our team of experts, who have spent countless hours researching and verifying the authenticity of the product. We take pride in the quality of our products and want to ensure that our customers receive only the best.

We appreciate your understanding and are always available to answer any questions or concerns you may have about our products or policies.

Returns:

All products listed on CoppedAU have a strict no return/refund policy. Once an item has been processed, the order is final and cannot be altered. However, we allow returns for a change in size at our discretion, provided the item is in a brand new and unused condition. Please reach out if you need assistance with the sizing.

Exchange:

If you have received an item from CoppedAU that differs from what is advertised on our website, it may be eligible for an exchange under strict conditions. The conditions for exchange are:

• The item received has significant flaws and is not as advertised on CoppedAU.
• The item received is of incorrect sizing and is not as stated on the order fulfilled.
• The item can be deemed unauthentic and is illegitimate with valid proof.

Procedure for Exchange:

If an item you have received follows under any of the conditions for exchange, please message the CoppedAU team. Any enquiry for an exchange must have a detailed description and validated proof as to why the order follows the conditions for exchange. It is up to the CoppedAU team to decide whether an item satisfies the conditions for exchange. If an item from CoppedAU can be deemed for exchange, we will be in direct contact with the customer and promptly find a resolution to your order.

Enquiries Regarding Exchange/Return:

For any enquiries regarding exchange or return, please contact us via Instagram, @copped.au or email, support@copped.com.au. Our team will be happy to assist you with any concerns you may have.